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Any doubts?
Search by topic and find answers to your questions on Girolibero holidays and services.
The tour information includes valuable and detailed information useful to prepare for and cope with the tour.
Depending on the vacation booked, it can be in paper or digital format.
On Original tours by bike, for example, you can download the free Ride with GPS App and follow the route from your smartphone, even offline.
For other tours you can either follow the route with apps provided by our local partner or receive printed route directions at the first hotel.
Read more about the tour information.
How do I follow the route? Do you provide maps?
On self-guided tours (unaccompanied) we provide you with detailed maps and route descriptions in paper or digital format, depending on the tour.
On group vacations, it is the tour leader who guides you.
Do you provide paper or digital maps?
It depends on the tour. On Original bike tours, for example, we provide access to the free Ride with GPS App and you can follow the route from your smartphone, even offline.
On other tours, you will follow the route with apps provided by our local partner or receive printed directions at the first hotel.
We invite you to check this information in the section "What's included - Tour information" on the tour page.
When and how do I receive my travel documents?
Once the balance is paid you will receive your travel documents at the email address you provided when making your reservation.
I have lost the maps/tour information: what do I do?
Please get in touch with us as soon as possible at the emergency number or by email and we will help you.
What happens if I get lost?
The route directions are constantly reviewed and updated, but if you can no longer find the right direction, please contact the support number we have provided and we will help you.
Work in progress is unpredictable and you may come across some along the way. If you have not been notified before your departure, please contact us so that we can point you to an alternate temporary route.
