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Faq / Booking
Some of my friends would like to join the tour I already booked: is it possible?
If some friends want to travel with you, they can make a reservation through our website and write in the notes that they are travelling with you. We will make every effort to book them in the same accommodations where you are staying.
Remember, the earlier you book, the better the chances of finding room in the same hotels!
Can I book the hotels myself?
This is not possible: the hotels in our tours are carefully selected and included in the travel package.
How can I change the dates of my booking?
To request a date change, please send us an email at travel@girolibero.it. We will respond within 48 business hours.
I have already booked and I would like to add rental bikes, it that possible?
Rental bikes can be added after the booking, but we need to check availability. Please write an email at travel@girolibero.it and we will do our best to accommodate your request.
I have already booked and I would like to add extra nights, it that possible?
Extra nights can be added after booking, but we need to check availability first. Please write an email at travel@girolibero.it and we will do our best to accommodate your request.
I have already booked and I would like to change the bike type, it that possible?
Please write an email at travel@girolibero.it and we will do our best to accommodate your request.
What documents do I need for the trip?
If you are a citizen of the EU or of a Schengen country – i.e. most EU countries and four European Free Trade Association (EFTA) member states, Iceland, Liechtenstein, Norway and Switzerland – you are free to travel to other Schengen countries without having to go through border controls.
Even if you don’t need a passport for border checks within the Schengen area, it is still always highly recommended to take a passport or ID card with you.
If you are a non-EU national wishing to visit or travel within the EU, you will need a passport:
valid for at least 3 months after the date you intend to leave the EU country you are visiting,
which was issued within the previous 10 years
and possibly a visa
You should apply for a visa from the consulate or embassy of the country you are visiting. If your visa is from a Schengen area country, it automatically allows you to travel to the other Schengen countries as well.
Do not forget your travel, health and/or car insurance documents.
For further information visit Your Europe official website.
Always thoroughly check the document you travel with: expiration date and integrity.
I have food allergies/intolerances: how do I report it?
If you have special dietary needs or allergies use the “Special requests” section you find during the booking.
We will notify the accommodation or crew of your request, but we cannot guarantee that the quantity and variety of dishes will be adequate. In some cases an additional charge may be required for the special preparation process of some dishes.
To be on the safe side, bring a small supply of special foods (e.g., gluten-free/celiac-free).
For bike and barge tours: the kitchens on board are in small spaces and as a result, it is 100% difficult to avoid knives or pots and pans coming into contact with foods to which you are allergic.
I booked a tour on your site: is it automatically confirmed?
Your reservation is not automatically confirmed: we will need to verify the actual availability of accommodations and services. Within 3 working days you will receive an email with the confirmation or an update on your request.
We invite you to wait for our official confirmation before booking flights or trains. Only after receiving our booking confirmation will you be able to purchase tickets for any transportation.
How can I book online?
Select the tour you are interested in and click on the yellow "Quote" button.
Choose the number of participants, comfort, departure date, the room you prefer and any supplements.
You can receive the quote by email or proceed with the reservation right away.
If you decide to make a reservation, please fill in all the required personal details and choose a payment method, either by card or bank transfer.
After submitting your reservation, you will receive a confirmation or an update within the next 3 business days.