Before you depart, we are available to answer any questions or concerns you may have regarding your booking. Additionally, we provide an assistance number that you can use in case of any unforeseen problems during your holiday. Our team or local contact person will be available to assist you and find a solution to any issues you may encounter.
What do you mean with "tour information"?
The tour information includes valuable and detailed information useful to prepare for and cope with the tour.
Depending on the vacation booked, it can be in paper or digital format.
On Original tours by bike, for example, you can download the free Ride with GPS App and follow the route from your smartphone, even offline.
For other tours you can either follow the route with apps provided by our local partner or receive printed route directions at the first hotel.
Read more about the tour information.
How do I follow the route? Do you provide maps?
On self-guided tours (unaccompanied) we provide you with detailed maps and route descriptions in paper or digital format, depending on the tour.
On group vacations, it is the tour leader who guides you.
What do I have to do if I have mechanical problems with the rental bike during the tour?
On self-guided tours you need to be prepared to handle minor unforeseen issues on your own, such as changing an inner tube or repositioning the chain.
In case of other problems, please contact the service number you received, state your location, and describe the fault. We or the local contact person will step in and help you find the best solution based on the problem.
Assistance will not intervene in case of:
- failure of your own bike
- puncture: we provide you with a repair kit with everything you need to change the inner tube on your own.
Do rental bikes include an insurance against theft and damage?
For tours 4 days and up, Girolibero brand bicycle rentals include insurance against theft and irreparable damage. In case of negligent or improper behavior, the insurance does not cover any costs.
Other bicycles and Girolibero bike rentals for tours up to 3 days: in case of theft (regardless of whether the bike is locked or unlocked) or irreparable damage, the traveler will be required to pay the organizer the full cost of the bicycle.
For more details, please read the dedicated section in the General Conditions of Sale.
What happens if my luggage gets lost?
If your baggage has not arrived at your destination by the times indicated in the travel information, please contact us as soon as possible so that we can help you.
We remind you that your luggage will not be transported if:
- there are no luggage tags
- you left it too late at the hotel reception desk (after 9:00 a.m.)
- it weighs more than 20 kg
In all these cases, we can arrange a private luggage transport service, which you have to pay directly on the spot.
Please note that delicate/fragile items are not allowed in your suitcase (e.g. bottles or special medicines): they may be damaged during transportation and we are not responsible for any damage occurred to the items which are inside your suitcase.
What happens if I cannot complete the stage?
On some tours you may consider taking public transportation to shorten the stage. If this is not possible, please contact the support number we have provided and we will help you.
Any tailor-made transfers required to shorten the route are considered extra and have to be paid directly by you.
I have lost the maps/tour information: what do I do?
Please get in touch with us as soon as possible at the emergency number or by email and we will help you.
What happens if I get lost?
The route directions are constantly reviewed and updated, but if you can no longer find the right direction, please contact the support number we have provided and we will help you.
Work in progress is unpredictable and you may come across some along the way. If you have not been notified before your departure, please contact us so that we can point you to an alternate temporary route.
What happens if it rains?
A little rain is part of the game, and with the right clothing you can tackle a ride even when the weather is not the best.
Don't forget to pack rain gear (jacket, pants, shoe covers).
If you don't feel up to cycling, check if you can shorten the stage by public transportation.
If this is not possible, contact the service number and we will be able to show you the best solution.
Do you provide a transfer in case it rains?
No, we don't.
However, we can arrange tailor-made transfers if requested.
Can I hop on the luggage van to shorten the stage?
No, it is not possible: the luggage transport van has limited space and travels independently.
Is there a support vehicle while we cycle?
No, there is no support vehicle while cycling unless otherwise stated.
How can I contact Girolibero?
For a quick contact, you can write to us in the website chat, which is active Monday through Friday between 9:00 am-1:00 pm and 2:30 pm-5:30 pm (CET).
Call us at +39 0444 1278400 from Monday to Friday between 9:00-13:00 and 14:30-17:30 (CET).
You can email us at info@girolibero.it: we will get back to you as soon as possible!
If you are traveling and need assistance, call the dedicated number you will find in the vacation information materials.
